Refund & Return Policy

At MEEZ Underwear, your satisfaction and well-being are our top priorities. We take pride in offering high-quality products made with care and attention to detail.

However, due to hygiene standards and regulations from the Saudi Ministry of Commerce, we do not offer returns, exchanges, or refunds on underwear products once they have been shipped — this is to protect your health and safety.

Please Note: As per Saudi law, returns or exchanges on underwear are strictly not allowed for hygiene reasons.

We appreciate your understanding and support in respecting these important regulations.

The Only Exception – Damaged or Defective Items

The only condition under which we can accept a return is if the item you received is damaged or defective upon delivery.

If this happens, please follow the steps below within 3 days of receiving your order:

How to Report a Damaged Item

Contact our customer service at [email protected]

or via WhatsApp: +966 50 479 0519 within 3 days of delivery.

Provide the following details:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or defect

Once we review and confirm the issue, we’ll share instructions for returning the item (if needed).

After Receiving the Returned Item, we will:

• Send you a replacement of the same item (if available), or
• Issue a full refund or store credit, based on your preference.

Refund Method & Timeline

• Refunds will be processed to your original payment method.
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Need Help?

We're here to assist you!

Email: [email protected]

WhatsApp: +966 50 479 0519

Thank you for choosing MEEZ — your health and satisfaction matter most to us!